Shipping policy

Dusted Diamonds Shipping Policy

We package all orders carefully to help protect your cards and collectibles during transit.

Processing Time

Orders are generally processed within 1–2 business days after payment is received.

Processing times may be longer during high-volume periods, holidays, live-sale events, or other unusual circumstances.

Pokémon Singles

Lower-value raw Pokémon card orders may be eligible for Economy Card Shipping.

Orders that meet the tracked-shipping threshold will be shipped using a tracked package service instead.

Orders of eligible Pokémon singles totaling $70 or more qualify for free tracked shipping.

Available shipping methods and exact charges are shown at checkout based on the contents and value of your order.

Sealed Products

Sealed Pokémon products are shipped using carrier-calculated tracked shipping.

USPS Ground Advantage and USPS Priority Mail may be available depending on the destination, package size, and weight.

Shipping charges are calculated at checkout.

Graded Cards

Graded cards are shipped using tracked package shipping.

USPS Ground Advantage and USPS Priority Mail may be available depending on the destination, package size, and weight.

Individual graded cards are generally shipped in protective packaging inside a bubble mailer or other appropriate mailer.

Packaging

Raw cards may be protected using sleeves, toploaders, team bags, rigid protectors, or other appropriate materials.

Higher-value items may receive additional protection.

Sealed products and graded cards are packaged according to their size, weight, and value.

Tracking

Tracking information will be provided when tracking is available for the selected shipping service.

Economy letter-mail services may have limited tracking visibility compared with standard package tracking.

Delivery Times

Estimated delivery times shown at checkout are provided by the shipping carrier and are not guaranteed by Dusted Diamonds.

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery times.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address error. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly.

We may request photos of the item, packaging, and shipping label, or other information needed to investigate the issue with the carrier.

Shipping Area

We currently offer shipping to eligible addresses within the United States unless otherwise shown at checkout.