Refund policy

Dusted Diamonds Return & Refund Policy

We want you to be happy with your purchase. Please inspect your order promptly after delivery and contact us if there is a problem.

Returns

Return requests must be made within 14 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received, including all original packaging, accessories, labels, and protective materials.

For trading cards and collectibles, the exact item shown in the listing photos must be returned. Items that have been altered, damaged, opened, used, or otherwise changed after delivery may not be eligible for a refund.

Sealed Products

Factory-sealed trading card products, packs, boxes, tins, and similar collectibles must remain unopened and in their original sealed condition to be eligible for a return.

Opened, partially opened, tampered-with, or unsealed products are not eligible for return unless the item was received damaged or there was an error with the order.

We cannot guarantee the contents, pulls, grades, or value of cards contained inside sealed products.

Graded Cards

Graded cards must be returned with the original grading slab intact and in the same condition in which it was received. Slabs that have been opened, cracked, altered, reholdered, or tampered with are not eligible for return.

Raw Trading Cards

Please review all listing photographs and condition information before purchasing. Card condition can be subjective, and listing photos are considered part of the item description.

Returned cards must be the exact cards originally shipped and must be returned in the same condition.

Damaged, Incorrect, or Missing Items

Please contact us as soon as possible if your order arrives damaged, you receive the wrong item, or something is missing from your order.

We may request photographs of the item, packaging, shipping label, and damage so we can evaluate the issue and make it right.

Return Shipping

If a return is due to our error or an item arriving damaged, Dusted Diamonds will cover reasonable return shipping costs when a return is required.

For approved returns for other reasons, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return is due to our error.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make every reasonable effort to accommodate cancellation requests, but orders that have already been processed or shipped cannot be canceled.